All selected work
Higher-education network
One CRM, and reps get hours back
Results
3–5 h admin saved per rep, every week
Up to 50 users on one HubSpot instance
Stalled deals actioned within a day
The situation
The sales team of 10+ people worked across two CRMs, Salesforce and HubSpot. Forecasts were prepared by hand, and reps carried heavy deal admin.
What we changed
- Consolidated Salesforce and HubSpot into one HubSpot instance for up to 50 users.
- Rebuilt the forecast cadence.
- Added AI-assisted ICP scoring and automated deal updates, saving reps 3–5 hours a week.
- Built an AI sales assistant in Slack, connected to HubSpot, Metabase and Apollo. Most of the GTM team uses it daily.
- Kept a human approval step on sensitive changes.
How we worked
We worked embedded with the sales team and built every change directly in their HubSpot and Slack. Each piece was documented and handed over to the people who run it.